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Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQs) section! We’ve compiled these questions to help you understand everything you need to know for a seamless experience with us. If you have a question that isn’t covered here, please feel free to contact us for further assistance.
Policies
To find out more about our Privacy Policy, go to Privacy Policy.
To find out more about our Returns Policy, go to Returns Policy.
Persio Rozel has put in place very strict security measures in order to guarantee safety of your personal information.
The Persio Rozel website is provided with an SSL encryption system to protect personal and payment data.
Persio Rozel does not keep any credit card information.
We stand behind the quality of our products with a comprehensive warranty. Should your product have a defect in material or workmanship within the warranty period, please contact our customer service for assistance in processing a warranty claim.
Payment
To find out more about our payment options, go to Payment Options.
Absolutely. We employ state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal and financial information during transmission. Your security is our top priority.
We currently do not accept PayPal.
We do not currently accept payment plan services such as Klarna.
At this time, we only accept one form of payment per order.
All prices include VAT. At this time, we are unable to provide tax refunds for purchases made from persiorozel.com
At this time, we do not accept Persio Rozel gift cards at persiorozel.com
Shipping
To find out more about our shipping options, go to Shipping Services.
We do not currently offer same day delivery.
Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
Shipping information, including delivery address, cannot be modified once the order has already been placed.
Orders may not be shipped to P.O. boxes.
If your order hasn’t arrived by the estimated delivery date, check the tracking information for any updates. If there are no updates or you can’t track your parcel, please contact our customer service team for support.
Product Information
- The stock quantity will only show when it has dropped to three items left of the particular size & color you are looking at. Otherwise it will only show that it is in stock or out of stock.
- If the item you are looking for says it is out of stock then we are unfortunately out of stock with this item. We are constantly working on the stock quantity and new products to satisfy every customer. So be sure to check in on us in the future for some more exiting news.
The products may run a bit small in size, so we recommend sizing up if you are unsure which one to choose. Take a look at the size guide on the product page of each item for more details.
Buying your products from our Online shop is the best way to make sure they will be authentic.
If you buy them in other places or internet sellers, the chances they will be fake are greatly increased.
We love bringing unique ideas to life! Please reach out to us with your custom request, and we’ll see what we can do to accommodate your needs.
Our products are sourced from a select group of trusted manufacturers, chosen for their commitment to quality and sustainability. We ensure all products meet our high standards before they reach you.
Currently, our products are available exclusively online. We provide detailed descriptions and high-quality images to help you make an informed decision. If you have further questions about a product, our customer service team is happy to assist you.
Promotions
Keep an eye on our Instagram to be the first to know about our special offers and promotions.
We allow the use of multiple discount codes on a single order for certain promotions. Please note that the ability to combine discount codes is limited to specific coupons and offers. If you’re unsure whether your coupons can be combined, please reach out to our customer support for guidance.
Our promotional codes are typically applicable to full-priced items. However, we occasionally run special promotions that allow discount codes to be applied to sale or clearance items. Be sure to read the promotional details to understand the applicability of any discount code.